How To

Support Overview / How To

How To

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  • What FOD (Foreign object detection) means for InifnityLab Wireless devices
    FOD (foreign object detection) is a security guarantee that must be included in Qi certification.
    This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface.  
    If that happens, the wireless charger either stops charging or does not start charging at all.
  • What else can I do with the QuantumENGINE?
    You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.
  • What do the surround mode functions do?
    All of the surround mode functions in our devices work in different ways, and some might be useful in certain situations. Here is a list of each mode, explained with more details. HVS surround mode: Is the abbreviation for HARMAN Virtual Surround. It will process the signal to simulate a surround effect from a stereo source. DSP Bypass: Surround Off (DSP or Analog Bypass) = 2 CH STEREO. When this mode is selected, the BDS will pass the analog source material directly through to the front left and right speakers, bypassing the digital processing circuitry. Stereo mode: Turns off all surround processing and plays a pure two-channel signal or a downmix of a multichannel signal. The signal is digitized and bass management settings are applied, making it appropriate when a subwoofer is used. Pulse-code modulation (PCM): This method is used to digitally represent sampled analog signals, and two channels (stereo) is the most common format. PCM Stereo is what standard Audio CDs always use. Dynamic Range Control: This setting makes the loud and quiet parts of a movie or music sound closer to the same volume (a process known as compression). Compression lets you turn up the volume so you can hear the quiet parts without the loud parts disturbing other people. NOTE: This feature works only with Dolby Digital programs that have been specially encoded. Three settings are available: •• Off: Never applies compression. Use this setting when the volume may be as loud as you desire. •• On: Always applies compression. Use this setting when you want the volume to be as quiet as possible without making it difficult to hear spoken dialogue. •• Auto: Applies compression based on information encoded within the Dolby Digital bit-stream. The receiver will selectively apply compression only during the most dynamic parts of the soundtrack.
  • What do the leds indicate on my JBL Boombox?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What do the LED indicators show?
    Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.
  • What do the LED colors mean?
    Here is a list of what the LED lights mean. Light OFF: Power OFF, no charger connected, OR charger connected, fully charged. RED light ON: Power OFF, charger connected and charging. BLUE light flashing: Power ON, no Bluetooth connected. Constant BLUE light: Power ON, connected to Bluetooth device. RED/BLUE light flashing: Power ON, in pairing mode. RED light flashing: Power ON, low battery.
  • What do the buttons do on the Vi Personal Trainer?
    (+) Button A short press will increase the volume. A long press will skip to the next track. (-) Button A short press will decrease the volume. A long press will skip back a track. Middle (Multifunction Button) A short press will play/pause music or answer/end calls. A long press on the middle button will turn the device on/off.
  • What do the battery LED's mean on my JBL LINK 10 and LINK 20?
    The battery LED's show how much the battery is charged on your LINK 10 or LINK 20 speaker.
  • What do I need to create a 5.1 wireless surround system with my OMNI BAR+?
    All products must be on Wi-Fi 5GHz network, and you need two additional OMNI+ speakers of the same model (2 x OMNI 20+ for example) to create 5.1 wireless surround sound.
  • WHAT DO I DO IF I AM HAVING TROUBLE PAIRING MY NO5909 HEADPHONE TO MY DEVICE?
    If the headphones and source device do not pair:
    1. Make sure the headphones are NOT connected to the charger. Cycle power switch OFF and ON.
    2. Turn Bluetooth® OFF, then ON again on the source device.
    3. Turn OFF Bluetooth® feature on any other device that is paired with the headphones.
    4. Press and Hold the ON/OFF button for >5 seconds until white status light pulses.
    5. Make sure “No 5909" is selected in the Bluetooth® source device list.
     
  • What does the three Wi-Fi bars indicate?
    The Wi-Fi indicator shows the signal strength between your speaker and Wi-Fi router. 3 bars = perfect signal 2 bars = good signal 1 bar = low/poor signal (which might cause dropouts or other issues)
  • What does the Sound Feedback button on the HK SB20 remote control do ?
    The sound feedback is the tone you hear when you send a command to the soundbar. This confirmation tone can be switched off, if you do not want it to be heard.
  • What does the Sound Calibration function do?
    The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.
  • What does the Sound Calibration function do?

    The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.

  • What does the Moment button do?
    It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
    Once set up, you can directly access it through the remote control or within the JBL ONE App.
  • What does the LED show when charging is complete?
    There is a constant red light in the LED while charging takes place. When charging is complete, the diode goes dark.
  • What does the Audio Sync function do?
    Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
    You can set the audio delay time between 0 msec and 250 msec.
    Note: The audio delay time you specify may not be exact, depending on the played content.
    The audio sync function will not resolve instances where the video is ahead of the audio.
  • What does the Audio Sync function do?

    Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.

    You can set the audio delay time between 0 msec and 250 msec.

    Note: The audio delay time you specify may not be exact, depending on the played content.

    The audio sync function will not resolve instances where the video is ahead of the audio.

  • What does the Audio Feedback button do?
    Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1: Bluetooth Pairing. 2: SoundShift on/off. 3: JBL Connect Pairing Mode (Boost TV only)
  • What does the + indicate?
    The product + indicates splashproof.
  • What does HARMAN volume do?
    With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.
  • What does "HVS" mean? I can see it as an option for surround modes.
    HVS is short for Harman Virtual Surround. This signal processing system can simulate surround effect from a stereo source.
  • What devices are compatible with the N20LT headphones?
    Because the headphone features a lightning connector, it is compatible with IOS devices only.
  • What Devices are Compatible with my UA Sport Wireless Headphones?
    Any device that has Bluetooth capabilities and supports A2DP stereo audio streaming will be compatible with the Under Armour Sport Wireless headphones
  • What CEC commands do the SB450 support?
    It supports 3 CEC commands; System Standby, OneTouch Play and Audio Return Channel.
  • What can you do with JBL QuantumENGINE software?
    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.
  • What can I do with the JBL Tour Pro 2 Smart Case?

    The JBL Tour Pro 2 allows you to find your preferred control method in any scenario. When you want to control your headphones, you no longer need to take your phone out, open the JBL Headphones app and wait for the headphones to connect in the app. All features are accessible directly on the Smart Case, where you can easily select any key feature, you know from the app.

    Some of the features you can access on the Smart Case includes playing and pausing your music, skip to the next/previous track, volume adjustment, answer/reject calls, customize the EQ settings, Spatial audio, ANC and Ambient Sound Control, timer & clock, receive notifications, screensavers, and a battery indicator. 

  • What can I do with the Connect app?
    It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App
  • What can I do with the Amazon Alexa app for my Harman Kardon Allure/portable speaker?
    There are tons of features that you can use with your Harman Kardon Allure spaeker and Alexa app. We advise going to Amazon's own webpage for more assistance with the Alexa app and what you can do with it. https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230
  • What audio codecs are supported for LINK 10, 20, 300 and 500?
    Codecs such as MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus are supported via Wi-Fi streaming. For Bluetooth, codecs such as SBC and AAC are supported.
  • What audio codec does the JBL Dive Support?
    The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.
  • What are the two signal cables that are in the SOHO II NC box meant for? One has silver-colored plug, the other one has black-colored plug.
    The silver cable is intended for use with Apple sources. The black cable is intended for use with Android/universal sources.
  • What are the two openings at the back of the Soundgear used for?
    These are bass tuning canals, used to provide full sound.
  • What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?
    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots
  • What are the requirements for using Harman Kardon Allure speaker?
    There are a couple of things that you will need to install your Harman Kardon Allure speaker. 1. Amazon account (US, UK or Germany are the only ones supported now). 2. An Android device (Android 6.x and up) or Apple device (iOS 9.3 and up). 3. A Wi-Fi network with UPnP enabled. 4. Our HK Alexa setup app from the App store. If you have met all the criteria for installing your new Harman Kardon Allure speaker, then you are ready to enjoy a voice-activated speaker and great music!
  • What are the leather-like patches in the HKTS 335 or 635 meant for?
    They are meant as protective pads for the satellite speakers to stand on, preventing damage and scratches.
  • What are the key differences between the Bar 2.1 and 3.1?
    The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.
  • What are the improvements from the previous generation of Citation Bar?
    Compared to the Citation Bar, the Citation Multibeam 1100 adds Dolby Atmos with up-firing drivers, Multibeam surround sound, Sound Calibration and PureVoice dialogue enhancement. 
     
  • What are the holes at each end of the Boost used for?
    These are the bass ports. Please do not place the Boost TV with its ends too close to obstacles, since that will reduce bass output. Allow at least 5-10cm free space at each end.
  • What are the differences between x35 models and x85S models?
    BDS 335/635 are our low cost models, still offering the thrills of a media center with Blu Ray disc player built-in. These systems have passive subwoofers, and the subwoofer amplifier is built in to the BDS unit. The x85S models offer more features, such as Spotify Connect support, and the use of active subwoofers. All depends on your needs and what your personal preferences will be.
  • What are the differences between the FLIP 5 and FLIP Essential?
    You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
    Features
    FeaturesFlip 5Flip Essential
    IPX7 WaterproofYesYes
    Aux InputNoYes
    Auto Power OffYesYes
    BluetoothYesYes
    SpeakerphoneNoNo
    Voice Assistant IntegrationNoNo
    Charging CableYesYes
    USB-C ChargingYesNo
    Micro USB ChargingNoYes
    PartyBoost ConnectivityYesNo
    JBL Portable App CompatibilityYesNo
    Social ModeYesNo
    Racetrack Shaped DriverYesNo
    Available Colours111

    *As the FLIP Essential is not compatible with the JBL Portable app:
    It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
    If you require these functions, we recommend the Flip 5.

    Specifications
    SpecificationsFlip 5Flip Essential
    Music Playing Time (Hours)1210
    Output Power (W)20W RMS2 x 8W RMS
    Battery Capacity (mAh)48003000
    Charging Time (Hours)2.53.5
    Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
    Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
    Weight (kgs)0.540.47
    Weight (lbs)1.191.0
     
    Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

    No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

    Still in doubt?
    Ask our specialist for more information and feedback.
  • What are the differences between Partyboost and Connect+
    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     
  • What are the differences between BAR 2.1 and BAR 2.1 Deep-Bass
    In case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
    Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.

    Here is what you will get extra:
    1. Improved sound quality.
    2. Deeper and richer bass.
    3. A new modern design change.
    It may not be compelling enough for you to buy it or upgrade your device. However, if you are upgrading, then adding the JBL BAR 2.1 Deep Bass won't disappoint you at all!
  • What are the details for HDCP 2.2?
    HDCP (High Definition Copy Protection) 2.2 will become mandatory for 4K/UHD content only. First source should be the 4K BD player announced at IFA for spring 2016 from Samsung. In case of HDCP 2.2, the whole chain needs to be compatible to work from source to AVR to TV. If one of the devices in the chain is not HDCP 2.2-compliant, the player will downscale the content to 1080p. No black screen. This is the theory, anyway. HDCP 2.2 is copy-protection, so it does not decode the signal, but is concerned with preserving the content from being copied and distributed on the internet. The problem of HDCP 2.2 is that it is hardware-based, and not software-based, so there is nothing we can do on our existing models, like any other AVR manufacturer or TV. Please note that self-produced 4K material is no problem, since self-produced material has no digital HDCP copy protection. Only streamed material and UHD-Blu-ray will not work, since the HDCP protection will stop the signal in the receiver.
  • What are the components of the JBL CLUB series incredible sound?
    Besides Legendary JBL Pro Sound and hi-res audio support available in the whole series; however, the JBL CLUB ONE headphone is equipped with 40mm Graphene orange drivers. Compensating the loss between the original signal and what you hear, the driver provides a fuller, more organic sound experience. On all models, you can adjust the audio reproduction to your preferences with the equalizer in the My JBL Headphones app.
     
  • What are the benefits of having the soundbar connected to WiFi?
    You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.
  • What activities does Vi help you train for?
    Vi currently includes support for indoor/outdoor Walking, Jogging, Running, Sprinting, HIIT Runs and Cycling. Our supported activities will continue expanding every few months.
  • What's in the box? 

    Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

  • What's in the box?
    Your JBL Quantum Stream includes the following:
    1 x JBL Quantum Stream microphone
    1 x USB power cable
    1 x Warranty / Warning (W / !)
    1 x Quick Start Guide / Safety Sheet (S / i)
  • What's in the box
    Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.
  • WAVE/VIBE BEAM 2: Software Update Release Notes

    WAVE/VIBE BEAM 2

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  3.9.0

    Release Date: April 8th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Fixed BT disconnect issue with mobile devices with specific characters in BT name

     

  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Warranty: Personalized Products
    Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.
  • Voice control
    Even though the Google Assistant is not built-in, Harman Kardon Radiance 2400 is compatible with a voice-assistant speaker, like the Harman Kardon Citation Series.
  • Voice commands that I registered are not triggering Smartbase.
    • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.
  • Voice Assist Information
    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     
  • Voice Assistant Headphone Connection
    If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

    https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
  • Using Voice assistant on your Mark Levinson No. 5909 Headphone
    To use your source device’s voice assistant (Smartphone, tablet, etc.), HOLD the No 5909 multi-function button (right ear-cup).
     
  • Using the USB Connection
    The USB port is only for charging the JBL Quantum 350 Wireless.
    Connect the dongle to use the 2.4GHz wireless connection.
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