To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.

There is a firmware update for the Tour One headphones, release notes below.

What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.

The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.

For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.  

Check your device details to know how much power it can receive. 

If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.

When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.

Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.

Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.

If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.

If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.

This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.

Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.

As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.

Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

For InfinityLab charger, the recommended operating temperature is between 0-45°C.
Our chargers provide auto protection against overheating as well as overcurrent/overvoltage conditions.
Therefore, when the operating temperature is outside the range, this charger will auto adjust the output powers to protect itself and your devices.

If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

Privacy information:
We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
 

These holes are the microphones for the JBL Link

This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.

True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.

Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.

For 5,000 models, the Max power output is 18W total.
For 10,000 models, the Max power output is 30W total.

It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
You can also check detailed power output information from the specification on the product page.

For 20W charger, the max. power output is 20W total.
For 30W charger, the max. power output is 30W total.
For 65W charger, the max. power output is 65W total.
For 100W charger, the max. power output is 100W total.
For 30W, 65W and 100W chargers, when charging more than one device simultaneously, total max. power output is 30W, 65W and 100W, respectively. You can also check detailed power output information from specification on product page.

The LED light will be on when the InfinityLAB charger is being powered and it is ready to charge your devices.
The LED light will be off when the power source is off.

Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.

Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.

• HIGH is recommended for Airplanes, City Streets, or other noisy environments.
• LOW is suited for lower noise or windy environments.
• ADAPTIVE will automatically adjust the noise-canceling based on your immediate environment.
• OFF provides passive noise isolation.

Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.

The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page. 

The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience. 

It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
We wouldn't recommend using any alcohol as it may harm the product.

InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
For all versions available (Lightning, USB-C and Wireless).

If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.

Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.

The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.

The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.

To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.

With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app

To power on the headphones, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audio chime and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the T110BT headphone. Once you select that option, you will hear the confirmation tone. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible tone and then the confirmation chime once it is connected. You will see the Bluetooth light alternate between red and blue when it is in pairing mode and then to a slow blinking LED blue light once it is connected to your device.

Switching to a new Wi-Fi network

1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
2. Open your Google Home app 
3. Go to Settings 
4. Tap on Wi-FI Forget Network
   1. The current configuration is now forgotten.
5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
6. Tap on
7. Find Add   Set up device Set up new devices in your home
8. Follow the instructions given to add the speaker to your Wi-Fi network.

Lost connection or changed settings

1. Open the Google Home app
2. On the home screen, tap on AddSet up device Set up new devices in your home
3. Follow the instruction provided.
   1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
4. In addition, you can click on Discovery in the bottom menu of the Google Home app.
5. Tap on the Setup The Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.

 

 

This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

Dolby Atmos is not supported, but will be rendered as Dolby Audio.
Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
DTS Master Audio is not supported.

After installing the JBL QuantumENGINE, and audio outputs are correctly set up, there is no output from; Center and Surround channels. You can run the Channel ID (7.1) test to confirm.
 In JBL QuantumENGINE, go to the Spatial Sound tab, press the “Channel Setup” just below the “Channel ID” test.
2. Right click the Quantum Game-speaker output and select “Properties”.
3. Make sure that box is checked at “Enable Audio Enhancements”

 

Yes. InfinityLab charger is designed with surge protection to keep your devices safe.

The JBL Quantum 300 headset is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can also use the included USB dongle on PC, PlayStation and Mac.

The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

SA750 Software Revival Guide

Reason	Revival method for SA750 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                             

1. Download the software bundle by clicking here . You will download a zipped folder called “SA750 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the SA750 from the hard power switch on the rear of the unit immediately above the mains inlet socket.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the recessed service switch (above the CD input connector sockets) and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.     

 

SA30 Software Revival Guide

Reason	Revival method for SA30 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                               

1. Download the software bundle by clicking here . You will download a zipped folder called “SA30 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the SA30 from the circular front panel power button on the right hand side.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.

 

Solo Uno Software Revival Guide

Reason	Revival method for Solo Uno if a problem exists after a stalled software update
Symptoms	Unit will likely have a solid blue network light and flashing orange status light and will not be available for streaming
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                               

1. Download the software bundle by clicking here . You will download a zipped folder called “Solo Uno v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.10” and “Step 2 V1542 V1.72”
3. Double click on the “Step 1 V1206 V1.10” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the Solo Uno from the circular front panel power button.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Functionality should now be revived. To update to the most current software version repeat points 3-11 above but using “Step 2 V1542 V1.10” at point 3.

 

ST60 Software Revival Guide

Reason	Revival method for ST60 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

                             

1. Download the software bundle by clicking here . You will download a zipped folder called “ST60 v1542 Reflash Bundle.zip”
2. Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1201 V0.72” and “Step 2 V1542 V0.72”
3. Double click on the “Step 1 V1206 V0.72” folder. Inside you will find a file named “image.swu”
4. Copy this image.swu file to a blank USB memory stick.
   • NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
5. Power off the ST60 from the circular front panel power button on the right hand side.
6. Insert the USB memory stick into the rear of the unit.
7. Depress the service switch and continue to keep it depressed.
8. Power the unit on whilst keeping the service button depressed.
9. Keep the service button depressed for at least 30 seconds after power on.
10. Release the service button.
11. Leave the unit for at least 30 minutes to update.
12. Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
13. Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
14. Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V0.72” at point 3.                    

Our LINK BAR supports 4K material and contents these different ways.

1. HDMI INPUT Supports 4K
2. Chromecast streaming in 4K.
3. 4K Material through the Android TV System.

You can watch your favorite 4K material in many different ways and enjoy!

If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. 
You can reactivate the headphones by pressing or touching the outside earbud itself.
Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. 

It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
 

For the Club 950NC and 700BT, a dedicated button on the right ear-cup (*) for Bass Boost – gives the user the option to give an extra boost to their listening experience. Power surges from equipment (such as a panel/mixer) which would blow out a standard headphone could be experienced while playing at high power. Specially designed driver coil and magnet give a higher resistance to power surges. The maximum input power for CLUB 700BT is 1000 mW, for CLUB 950NC is 2000 mW and CLUB ONE is 3500 mW accordingly.

 

Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
Press and hold Volume + and Volume - simultaneously for longer than five seconds.
Soundgear switches OFF, and is now reset to factory settings.

If you experience any sound distortion after immersing your speaker in water, simply shake the speaker to get rid of any excess moisture and allow the speaker to completely dry. Once dry, the sound quality should return to normal.

Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.

"In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.

Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.

By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.

 

The Horizon 2 does not have sleep mode functionality.