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QUANTUM 910
Software Update Release Notes
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Version: 3.3.0
Release Date: April 9th, 2025
Release Media: OTA (over the air) Update via JBL Quantum Engine
What’s New
- Stability and performance improvement
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Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.
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A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:
- Supports Bluetooth 5.1 profile.
- Improves the stability of stereo setup using the JBL Portable* app.
- Improves compatibility with Mac computers.
- Enhances light show synchronization with music.
- Download and install the JBL Portable* app from the Google Play/App Store.
- Connect your Pulse 4 to your phone/tablet through Bluetooth.
- Open the JBL Portable app and wait for the Pulse 4 to appear.
- On the Pulse 4 screen, select settings (gear cog symbol).
- Proceed with installing the firmware update.
*JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.Was this helpful? Thank you for your feedback! -
The intensity of the light show is dependent on the amount of audio signal being sent into the unit.
If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.
So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.
*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.Was this helpful? Thank you for your feedback! -
If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.Was this helpful? Thank you for your feedback!
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Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.Was this helpful? Thank you for your feedback!
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To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset.Was this helpful? Thank you for your feedback!
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Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.Was this helpful? Thank you for your feedback!
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Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.Was this helpful? Thank you for your feedback!
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The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.Was this helpful? Thank you for your feedback! -
This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content.Was this helpful? Thank you for your feedback!
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The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
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