How To
How To
1413 results
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Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range. If you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.Was this helpful? Thank you for your feedback!
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This can be caused by many things. It could be obstacles between your device and router, or that your device has been placed too far away. To enhance the WiFi signal for your BDS, please make sure to place the included antenna on its threaded socket, then try search for any WiFi network again. If this still does not work, try moving your BDS closer to the router until connection is established, ensuring that the BDS WiFi network module is working. If nothing happens, the network module of the BDS or your router have a problem. In case you need more help, contact our support for more tips.Was this helpful? Thank you for your feedback!
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We always recommend to use the online updating tool inside BDS, as it is connected directly to our server and if new software are available, it will be there first. We are trying to update our website as quickly as possible.Was this helpful? Thank you for your feedback!
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Yes, playlists in these BDS units have an upper limit of 100 files.Was this helpful? Thank you for your feedback!
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There are five possible reasons for the receiver shutting down. 1. There is a problem internally with the receiver. 2. There is a problem with one or more of your speakers. 3. There is a problem with one or more of your speaker wires. 4. There is a problem with the speaker wiring done on your system. 5. The unit is overheating. No ventilation. First, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT. If you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you. However, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit. On the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.Was this helpful? Thank you for your feedback!
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If you are experience connectivity problems with Wi-Fi connection, please try to reset all Wi-Fi settings. This can be done by pressing power button for 10 seconds, the power button will quickly flash to indicate it has been reset. After you have reset all Wi-Fi settings, please shutdown the device and pull out the power cable from the wall socket. Put back in the power cable into the wall socket and try do the Wi-Fi setup again.Was this helpful? Thank you for your feedback!
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The Aura only goes from sleep mode to stand-by mode if you either press Power Off, or leave the Aura inactive for 30 minutes with no wifi connection established. Please note that the power light dims when Aura enters sleep mode, but extinguishes completely in stand-by mode. Please note that in both Sleep and Standby modes, Bluetooth remains active, and Aura will wake up if BT transmission is received.Was this helpful? Thank you for your feedback!
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You can create a multi-room setup using Chromecast built-in™ or Airplay, linking to other speakers with the same feature including the Harman Kardon Citation Series.Was this helpful? Thank you for your feedback!
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This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.
To connect to two devices at the same time:
1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection.
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.
(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)
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While using the Wired Aux Connection, the microphone will be switched off.Was this helpful? Thank you for your feedback!
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Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.Was this helpful? Thank you for your feedback!
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Below you can see the placements of the microphones on some of our headphone models:
Live Pro+ TWS
Tour Pro+ TWS
Tour One
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