You can create a multi-room setup using Chromecast built-in™ or Airplay, linking to other speakers with the same feature including the Harman Kardon Citation Series.

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


 

While using the Wired Aux Connection, the microphone will be switched off. 

Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS


Tour Pro+ TWS


Tour One

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec. 

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds. 

If one of the wireless mics is not working, we recommend the following: 

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound 
 

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

The speaker is IPX5 certified, it can withstand direct splashes from any direction for up to 3 minutes. Although a little snow or rain won't hurt it, we do not recommend keeping the speaker outside during rain and/or snow. Also be aware of extreme hot or cold temperatures, they may be damaging.

The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.

LIVE FREE 2 TWS
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V6.9.8
Version (iOS):  V5.7.9
Version (Android):  V5.7.9
Release Date:  July 8, 2022
Release Media:  OTA via JBL Headphone App


What’s New

1. Added Microsoft Swift Pairing feature.
2. Fixed a few minor software bugs for better user experience.

ANC (Active Noise Reduction) ON - Green light. ANC off - No light. Battery low - Blinking green. Charging - Red light. Charge compleate - Light off

If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.
 

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

 

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the Wireless speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Wireless connected speaker and Google Assistant request.

 

Yes, you can leave laptop connected to the charger even after it’s fully changed. The charger will charge your laptop again if needed. 

It is fine to leave the InfinityLAB charger plugged in the wall outlet when you are not using it. However even without charging your device, the charger will consume a little bit of power when connected to an active power source.

To save energy, suggest unplugging it from the wall outlet if you won’t use the charger for a long time.

When your phone/device is fully charged, the InfinityLab power bank will stop output (charging).

The JBL Xtreme will not be supported by the JBL Portable app while using Apple devices with iOS 14 or later versions due to incompatibility. 
You can continue to use the speaker through Bluetooth or Aux connection and manual pairing, but cannot stereo pair with another Xtreme through the JBL Portable App.  
There is no plan to release a new Firmware currently as the JBL Xtreme has been discontinued.

If you still wish to use JBL Xtreme with the JBL Portable app, please connect it with Apple devices with iOS 13 or below, or connect it with Android devices.

The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

PSAP (Personal Sound Amplification) is a new feature accessible within the JBL Headphones App. When this feature is turned on, it works similar to Ambient Aware, but it focuses on picking up vocal frequencies in front of you. 

 

1. GAIN: The Personal Sound Amplification function is designed to amplify sound in the vocal range, it can assist users with (limited) hearing loss to maintain conversations more easily, especially in noisy environments. It should then amplify the speech of the person sitting across from you, not the general ambient sound as with Ambient Aware. The algorithm uses beamforming to pick out the voice from the other sounds, much like what happens during a phone call, but instead of focusing on your own voice it focuses on the voice further away from you. The gain setting allows you to amplify those vocal frequencies.

 

2. BALANCE: The balance setting adjusts the amplification effect between your left and right ears using the slider. When set to 0 (in the middle), both ears will receive the same amplification, but depending on the user’s personal needs/preferences, they can focus the amplification more towards either the left or right ear. 

 

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.

Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.

Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.

In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.

In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.

The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.

When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.

Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.

JBL BAR Setup App (for Bar 5.1 Surround)
Software Update Release Notes
------------------------------------------------------------------------
Version (iOS):  1.0.9431 (2208021531)
Version (Android):  1.0.11129
Release Date:  August 22, 2022
Release Media:  App Store (iOS & Android)


What’s New

1. Improved Amazon Account setup experience
2. Improved the overall customer experience

This function is not available on these BDS units. So-called five-channel stereo is a feature which is available in Harman Kardon AVR surround receivers, but it has not been included in the BDS platform.

This headphone does not feature volume control. You must manually control volume from your device.

This model is supported by the JBL Partybox App.
Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

SETTINGS: OTA update | Firmware Version | Quick Start Guide

REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode

No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.

This is a wireless headphone and also comes with a detachable audio cable that you can plug into your device.

Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.

No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.

No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.

The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.

Yes, the material used for the strap is synthetic leather (PU/polyurethane).

There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.

Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.

Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.

No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.

No, the headphones switch on and off with the Oculus Rift.

No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.

With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.

The phono section is integral to the No. 526, it is not an option. It is a different (new) design from the one available for the No. 326S. Because every No526 has phono (and line and digital inputs) the No526’s internal phono section cannot be ordered separately.

The N20U is not a wireless headphone. It features a fabric cord with your standard 3.5 mm jack.

No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.

Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.

Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.

No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.