How To

Support Overview / How To

How To

1413 results
  • JBL Free: Manual Re-pairing to Bluetooth Devices
    In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.
  • JBL Free: Manual Re-pairing Left & Right Ear Pieces
    In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.
  • JBL Free: Handsfree calls
    The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.
  • JBL Free: Charging Information
    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.
  • JBL DRG is too big to plug into OBD II port in my vehicle
    Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.
  • JBL DRG doesn’t generate engine sound in my car.
    Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.
  • JBL BAR Setup App: Software Update Release Notes
    JBL BAR Setup App (for Bar 5.1 Surround)
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version (iOS):  1.0.9431 (2208021531)
    Version (Android):  1.0.11129
    Release Date:  August 22, 2022
    Release Media:  App Store (iOS & Android)


    What’s New
    1. Improved Amazon Account setup experience
    2. Improved the overall customer experience
  • I want to listen to stereo music through all five loudspeakers of my BDS system, but I cannot see if it is possible.
    This function is not available on these BDS units. So-called five-channel stereo is a feature which is available in Harman Kardon AVR surround receivers, but it has not been included in the BDS platform.
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Is this a wireless headphone?
    No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.
  • Is the Y50BT a wireless headphone?
    This is a wireless headphone and also comes with a detachable audio cable that you can plug into your device.
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