How To

Support Overview / How To

How To

1413 results
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Is this a wireless headphone?
    No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.
  • Is the Y50BT a wireless headphone?
    This is a wireless headphone and also comes with a detachable audio cable that you can plug into your device.
  • Is the Xtreme 2 waterproof?
    Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.
  • Is the UA Sport Wireless Flex sweat proof?
    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.
  • Is the Tune600BTNC water-proof?
    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.
  • Is the Synchros E30 a wireless headphone?
    No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.
  • Is the subwoofer output on CinemaBase, a filtered signal?
    The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.
  • Is the strap made with synthetic leather?
    Yes, the material used for the strap is synthetic leather (PU/polyurethane).
  • Is there a Wi-Fi signal indicator on JBL Control Xstream?
    There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.
  • Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.
  • Is there a remote control on the cable that comes with JBL E45BT?
    Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.
  • Is there a remote control on the cable that comes with JBL C45BT?
    No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.
  • Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?
    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.
  • Is the phono section integral to the No. 526 or is it an option, to be purchased separately? Is it a different design from the one available for the No. 326S?"
    The phono section is integral to the No. 526, it is not an option. It is a different (new) design from the one available for the No. 326S. Because every No526 has phono (and line and digital inputs) the No526’s internal phono section cannot be ordered separately.
  • Is the N20U a wireless headphone?
    The N20U is not a wireless headphone. It features a fabric cord with your standard 3.5 mm jack.
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
  • Is the JBL Soundgear collar flexible?
    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the Inspire 500/700 a water-proof headphone?
    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the IENC a wireless headphone?
    The IENC is not a wireless headphone. It is a wired headphone equipped with a 3.5 mm jack and a Noise Canceling box to control ambient aware sound.
  • Is the Harman Kardon Allure speaker set to a specific language?
    It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Flip 7 waterproof and does it have a waterproof IP rating?

    The JBL Flip 7 has an IP68 water and dustproof rating, meaning it's protected from water and dirt.

    The speaker can be submerged in up to 1.5 meters of water for up to 30 minutes.

  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
  • Is the Dual Wireless Sound for the Onyx Studio 5 compatible with the Onyx Studio 3 that also features the Dual Wireless Sound?*
    No. The Dual Wireless Sound featured in the Onyx Studio 5 only gives you the capability to connect to a second Onyx Studio 5. It is not possible to connect the Onyx Studio 3 and 5 together. The Onyx Studio 5 can only be connected to no more than one other Onyx Studio 5.
  • Is the conference function of the Esquire model dependent on the operating system of a computer?
    No, the operating system itself is not crucial, and no additional driver is necessary for Bluetooth connection of speaker and microphone.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the Carrying Case Waterproof?
    No, the case is NOT waterproof
  • Is the App required to operate the headphone?
    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
  • Is the AKG N5005 a wired or a wireless headphone?
    Actually the N5005 is very special, because it is BOTH wireless and wired, right out of the box! This is a result of its advanced design, where the cables can be removed from the speaker pods by clicking apart the MMCX connectors. The flexibility in this arrangement becomes very clear when you look at the cables that are in the box when you open it. First, there is the normal cable with 3.5 mm stereo jack and a three-button remote control. This cable is for normal sources, smartphones, tablet computers etc. There is a switch on the back of the remote that permits you to select Android/universal or iOS remote function, for total flexibility. Second, you get the Bluetooth cable, which has a battery box and a three-button remote on the cable. This cable simply converts your N5005 into a wireless headphone. AptX and AAC are supported, but not aptX HD or LL. BT transmission will not be capable of unlocking the full potential of the N5005 due to its nature as a lossy compression system, but it is nice to have this option. The cable has a chin slide lock that can secure the headphones under your chin. Playing time is up to 8 hours, and charging takes place in less than 2 hours. Third, as an indication of the high quality of audio that N5005 masters, you get a special, fully balanced cable without remote control. It uses the 4-pole 2.5 mm jack that you will find on the new generation of high-end headphone amplifiers and music players. With this connection and the proper source material and electronics, you can experience the pinnacle of music reproduction.
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Is my OMNI BAR+ system 2.1 or 3.1?
    The OMNI BAR+ as standalone system is 2.1, however when using it in a 5.1 wireless surround system, it generates a virtual acoustic center speaker to complete the 5.1 Surround system. In that combination it will be a 3.1 system.
  • Is my data safe when using JBL LINK 10, 20, 300 or 500?
    Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.
  • Is my AVR model capable of processing both audio and video through the HDMI inputs?
    Yes, our AVR's have ARC (Audio Return Channel) on one of our HDMI ports (Labeled ARC). ARC will process both video and audio coming from your TV into the AVR and back, and if you have another source like BlueRay player in one of the other HDMI ports. It will transfer video and audio via the ARC port to your TV.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is it sufficient to put the AVR into standby, before connecting a Source or a TV?
    For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.
  • Is it sufficient to put my BDS into standby, before connecting a Source or a TV?
    For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.
  • Is it possible to use WPS PIN for connecting my BDS to the WiFi?
    Our BDS system does supports WPS PIN, please do the following: 1. Select WPS PIN from the Setup Wi-Fi list. A PIN code is displayed on the screen. 2: Enter this same PIN on your wireless router’s internal web page to connect. See your router’s user manual for more details.
  • Is it possible to use more than one headset with one transmitter?
    Yes, two headsets can be used simultaneously with one transmitter.
  • Is it possible to use any of the AKG N5005 cables for the N40 model?
    No, this is not possible. Even though the MMCX (micro-miniature coaxial) connectors seem identical, they are not the same dimensions.
  • Is it possible to use a cable with remote control and microphone with AKG K550 MKIII?
    While this is indeed possible, no such cable is made by AKG, so only cables from third-party manufacturers may be considered. Please note that internal pin configuration must be identical to the original cable for such a cable to work with the headphones.
  • Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?
    Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is it possible to switch noise cancelling on and off on N60 NC Wireless while playing over Bluetooth?
    No, NC is always on when Bluetooth is on. However, it is possible to select NC on or off when listening via cable.
  • Is it possible to reset my SB 250?
    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.
  • Is it possible to reset my SB20?
    Yes, by holding down Volume+ and surround button for more than 5 seconds will reset the SB20. The SB20 will automatically reboot itself, after it has been reset.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
  • Is it possible to program my SB20 to respond to my TV remote?
    Yes, the Harman Kardon SB20 features IR learning functionality. Please follow these steps: Step 1: Power on your Harman Kardon SB20. Step 2: Press and hold the SB20 surround button for 5 seconds. This will make the system enter IR learning mode. The power button will flash amber while in learning mode. Step 3: Now the SB20 can learn to respond to your TV remote control. These commands can be learned: To learn the SB 20 VOL+ command, press volume + on the SB 20 top panel, then press VOL+ on your TV remote control. The power button should blink amber, and the surround button will light up for 1 second. This will indicate that the process was successful. Repeat the procedure for volume-, mute and power on/off. Step 4: To exit the learning mode, press and hold the surround button for 5 seconds again. The power button light goes out.
  • Is it possible to perform input setup without the remote control on AVR 151S, 161S, 171S?
    No, in order to go through the setup procedure, it is necessary to activate the (OSD) On-Screen-Display, and this is not possible on the front panel buttons, you need the remote control. Only the remote control features the necessary OSD button.
  • Is it possible to listen to music over Bluetooth without noise cancellation being active?
    No, the noise cancelling function is always active when Bluetooth is on. If you want to listen to music without NC on, you must use the cabled audio connection.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
  • Is it possible to do any IR learning commands for SB20?
    The SB20 supports these programmable IR codes for your TV remote: Volume+, Volume-, Mute and Power commands.
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