How To

Support Overview / How To

How To

1414 results
  • Will tracks made available offline from Apple Music be playable on the Omni system?
    Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.
  • Will the Playlist speaker support JBL Connect?
    There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.
  • Will the OMNI BAR+ automatic wake up when TV is turning on?
    Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.
  • Will the new HK Controller app work with 1st generation Omni speakers?
    Yes, they are backward compatible with your existing Omni speakers.
  • Will the head tracking function (JBL QuantumSPATIAL 360) work when connected to a PC/PlayStation/Xbox without the JBL Quantum Engine installed?

    When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.

  • Will the head tracking feature work when connected via Bluetooth for the JBL Quantum 910P/X?

    The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.

  • Will the DUET go into standby by itself?
    Yes, if no audio is present and no buttons are pressed, DUET will go into standby after approx. 10 minutes.
  • Will party mode transform stereo pairs into mono singles?
    No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.
  • Will OMNI work with my existing equipment?
    Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System
  • Will my soundbar enter standby-mode automatically?
    Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.
  • Will my music be interrupted if I want to use my phone for other purposes while casting?
    Yes, when casting music to your JBL Playlist, your speaker is connected to Google Cloud, which will turn your smart device into a remote control, rather than streaming music directly to the Playlist. You can easily do other things with your phone while using Chromecast, such as gaming, texting, make calls, watch Youtube etc. This will not interrupt the music that you are casting.
  • Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?
    Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.
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