The heart rate sensor is located inside the RIGHT earbud inside the sound tunnel. If the Heart Rate detection is activated and you remove the RIGHT earbud, the audio voice will notify you to insert the ear bud and will recalibrate once it is detected again.

The sensor is located in the LEFT ear bud. The left enhancer will feature a cut out for the sensor and should be fully exposed.

Subwoofer placement is an art in itself. You will hear two different statements about the positioning of a sub. You will hear people say that it doesn't matter where you put the sub, you can put it anywhere in a room. You will also hear people say that placement is very critical. It sounds like these two statements contradict each other. Believe it or not, they don't. It is generally believed by most audio authorities that low frequencies (below 125Hz) are non-directional, and therefore, placement of a subwoofer within any listening room is not critical. While in theory it is true that the larger wavelengths of very low frequencies are basically non-directional, the fact is that when installing a subwoofer within the limited confines of a room, reflections, standing waves and absorptions generated within the room will strongly influence the performance of any subwoofer system. As a result, specific location of the subwoofer becomes important, and we strongly recommend that you experiment with placement before choosing a final location. Placing it in a corner is often times the most effective spot.

For headphones with version 4.0 of the firmware, updates will be available via jbl.com/app. For headphones with firmware version 5.0 or higher, update notification will be pushed via the app

You can view stats from your past workouts by going to your dashboard and tapping the Fitness quadrant. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.

In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.

There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart. For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.

At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.

There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.

NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

Pairing issues with a Smartphone or Tablet:

1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
6. Go into Bluetooth settings on your Smartphone/tablet.
7. Perform a restart or reset if you are not able to connect after above steps.

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JBL LINK Bluetooth specifications:

• Bluetooth version 4.2
• A2DP v1.3 with SBC Audio Codec.
• AVRCP v1.5

If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.

If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 

The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.

If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 

Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.

This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.

Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.

When a connected Bluetooth device goes out of range, the JBL Micro Wireless will try to reconnect to it for 3 minutes. After 3 minutes the Micro Wireless can connect to other Bluetooth devices again.

The answer depends on the method used for connecting the Partybox Ultimate units:

 

Multi-Room Music (Airplay/Alexa/Google Home) - No effects or audio samples heard on secondary speaker(s).

Stereo Mode (JBL One app) - Both effects and audio samples heard on secondary speaker.

Multi-Speaker Connection (pressing the relevant buttons on the top panels) - No effects heard, but audio samples heard on secondary speaker(s).

Daisy Chain (wired Aux connection) - Both effects and audio samples heard on secondary speaker(s).

The volume level of the speaker is depends on the level of the source file itself. Some Dolby Atmos Music tracks are made to be quieter, and some louder.

JBL LINK 10 and LINK 20 has 32 volume steps, and LINK 300 and LINK 500 has 48 volume steps. For broader volume changes, hold down either the volume + or - butons. Use individual presses for fine volume adjustments.

Please press the round POWER Button on the FLIP again for 3 seconds, until the light in the button flashes blue/red. This will deactivate any active BT connection in the FLIP, and it should now become visible in the list of BT components on your smartphone or tablet. Pairing is now possible.

What you are experiencing is normal. The Inspire 700 is actually the Inspire 500 headphone but with the added bonus of a charging case.

What you are experiencing is normal. The Focus 700 is actually the Focus 500 headphone but with the added bonus of a charging case.

Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.

Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.

This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.

Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.

Yes it will.

To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).

The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.

The rechargeable AAA cells may of course be worn out, or they may not be installed at all. If this is the case, either insert the cells, or you can order new cells as original spare parts. Please contact Harman Helpdesk for your country, or the distributor for your country, for further info about how to buy new cells. Please note that the cells MUST be compatible with charging contact for the minus pole located on the side of the cell. Normal cells will not work. This is clearly mentioned in the owner's manual, and shown with a drawing. If you have purchased new cells with plastic coating along the length of the cell, it may be possible to peel off the coating by cutting gently with a knife, then peeling it off. Only about 1 cm needs to be open to the metal, closest to the flat end, for contact to be possible. Please note that the ear pads on K 912 are removed by simply grabbing the plastic plate that holds the ear pad, and pulling it away from the ear pod. There is one battery in each ear pod. For K 915, never just pull the pad away, since the locking claws are released by being rotated away from their locked position.. Both batteries are under the right-hand pad, and there is a silk-screened instruction on the top of the pod, showing that you must rotate the pad plate just a few mm counter-clockwise to unlock it.

• Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.

This problem is usually caused by pressing down too hard on the soundbar's VOL + or VOL - Buttons. Only press just enough for one click to be felt. If a second click is felt in the button, you are pressing too hard, and you are actually activating the MUTE function for learning, not VOL up or down. You may have to repeatedly let go of the VOL button on the soundbar, followed by pressing it again and then pressing the VOL button on the TV remote before the surround light on the soundbar lights up white and goes back to amber flashing, as a sign that this function has been learned. This is no problem, though. Just keep trying until the three commands have been learned. The soundbar only exits learning mode when you press and hold the surround button as the final step.

Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.

When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.

Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.

The Normal and Pulsed DC triggers are active (on) when the No. 523 and No. 526 is on, they are not active (off) when the No. 523 and No. 526 is off. The Theatre DC trigger is present only if the current input is in SSP mode, otherwise this trigger is off.

JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 

LE Audio is the next generation of Bluetooth Audio, making audio streaming over Bluetooth Low Energy possible. It enables new use cases and significantly reduces power consumption compared to Classic (BR/EDR) Audio. LE Audio allows for independently synchronized audio streams to each earbud as well as seamlessly broadcasting audio streams to multiple listeners, with low power consumption. At the heart of LE Audio updates is the new Low Complexity communication codec (LC3). LC3 is a flexible, high performance, low power audio codec that can deliver high quality audio even at lower bit rates. LC3+, as the high-res upgrade, is expected to be supported more widely than any of the other high-res codecs. The JBL Tour 2nd generation is developed to support LC3 & LC3+ and equipped with technology and speaker drivers to support high resolution audio via Bluetooth.

Getting started with the checklist

• A JBL LINK device(s).
• Latest version of the Google Home app installed on your mobile device.
• Latest version of the Google app  (Android only) installed on your mobile device.
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Wi-Fi requirement

• Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
• Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
• Always use 5 GHz Wi-Fi for best performance and less interference.
• For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.

You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

 

Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!

Normal: Trigger output is a standard 12VDC signal. Pulsed: Trigger output in a 12V pulse 50-100ms wide. Theatre: Turns the trigger on (standard 12VDC) only if the current input is in SSP mode, otherwise the trigger is off.

The connector between headphones and cable is Mini-XLR with lock mechanism. The connector that goes into sources is a combination plug, 3.5mm jack with 6.3mm adapter.

Normally, the InfinityLab power bank may be warm to the touch during discharging.  
However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service. 

Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.

1. Your Citation device is turned on
2. Check the password you have entered, and re-enter it again (typos can happen).
3. Make sure your mobile device has the initial support needed:
   1. Android 4.4 OS and higher
   2. Apple iOS 10 OS and higher
   3. The latest version of Google Home app
4. Your phone needs Bluetooth to be on 
5. Enable Location Service (Android only)
6. Plus you need to permit Google Home app to access your location on the phone (Android only).

The basic check is done, and we are now moving into your Wireless network setup.

1. Try moving your speaker closer to the Wireless network router 
2. Have you previously connected the speaker to your WiFi network?  If yes, look below or move to "Troubleshooting"
   1. Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?

   2. Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.

If you still are experiencing issues connecting the device to your Wireless network, let's do some further troubleshooting.

Troubleshooting

1. Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
   1. While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
   2. In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button for 5 seconds (Front LED will light up).
2. Go ahead with the setup again (remember to open Google Home app )
3. Reboot your mobile device

WiFi Network Troubleshooting

• Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
• Change Wireless channels on your WiFi router on 2.4G or 5G..
  • Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
  • Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
  • Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
• Check your WiFi router to see if there is a MAC address limitation.
  • MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
  • When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
  • You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
  • We advise that you don't have any MAC address limitations at all.
• Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
  • With extenders, the connection between "router and extender" is decreased by 50%.  That said, your data will be even slower,. having to processes it while the speed is decreased.

There are more things you can do to optimize your WiFi router, but these above are the most common issues happening in users homes.

 

Make sure both headphones are fully charged to ensure that the issue is not due to one of the earbuds lacking power.

Check that the contact points on the headphones and the charging case are clear of dirt, so the issue is not due to the product not being able to charge.

The LED on the headphones will show a blue light when correctly inserted in the charging case.

Try to reset the headphones if the product is fully charged but are still only working in Mono mode.

A reset guide for the headphones can be found here: Reset guide

If your teammates can not hear you, make sure of the following:

USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).

 

If you are not able to turn Spatial Audio on and the option is greyed out on the JBL Smart Tx, then you need to do the following.

• Open the JBL Headphones app
• Disable High-Resolution Audio (LDAC)
• The headphones will turn off and reboot
• You can enable Spatial Audio after the reboot

The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
 

Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  

To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.

The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.

The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

The JBL Quantum Stream mic is compatible with the following platforms:

PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac

* Most newer phones are compatible.

The ear cushions are made of protein leather.

The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.