How To

How To

1413 results
  • To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.
  • With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
  • With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.
  • With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.
  • Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.
  • To prevent other people from changing the source on your BDS through Bluetooth, you can disable the “Automatic Playback” function in the System Settings of the BDS ( 280, 580, 280S and 580S ). This does not prevent others from connecting to one of the two Bluetooth receivers in the BDS units, but it prevents other people from “interrupting” your playback source. This is where the change is done: Settings – System Settings Automatic Playback ( Enable/Disable ) Enabled: People can connect to your BDS and start playing music/audio. Your BDS will automatically change source ( or switch on, when BDS is in Standby mode ) from any source. Disabled: People can connect to your BDS, but the BDS will not automatically change source, or go out of Standby mode when a music/audio signal is sent through Bluetooth.
  • To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.
  • On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.
  • We have some suggestions if you want to enjoy the best performance from your Bluetooth devices. 1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. 2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between transmitter and receiver. 3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. 4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently. 5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.
  • That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".
  • If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.
  • Unfortunately, the JBL AmpUp App is no longer available for download.
  • After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.


    For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

  • In the JBL ONE App:
    (1) Go to My Products, select your product
    (2) Select Support tile
    (3) Under General, select Product Support
  • For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.
  • Press the Bluetooth source button on your BDS remote. In the right top corner of your TV screen, there should be a button called "Pair". Jump to the "Pair button" to perform pairing by using the arrow keys on your remote control. Click OK while being on the pair button. Once pressed, a pop-up screen will appear, this indicates pairing mode is active for 3 minutes. Go to Bluetooth settings on your mobile device, find the BDS in the list and connect. If you want to pair a second device, please repeat the procedure to activate pairing mode.
  • To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

    Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.
  • You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.
  • Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".
  • EON 208P:

    Two of the inputs are made for stereo use:
    CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
    CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

    Also, the Bluetooth wireless input is stereo.

    EON ONE:
     Two of the inputs are made for stereo use:
     CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
     CH 5/6 without volume control and 3.5 mm input jack

     Also, the Bluetooth wireless input is stereo.
  • By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.
  • These two products are identical. The only difference between them is...

     

    HORIZON 2: out-of-the-box is set to HOTEL OFF

     

    HORIZON 2 HOTEL: out-of-the-box is set to HOTEL ON

     

    On either unit, to toggle HOTEL mode ON or OFF, press and hold Alarm 1 and Preset 1. The LCD indicator will show the HOTEL status, ON or OFF.

     

    The unit will retain this setting, even when unplugged. The only way to change the mode is to press and hold the two buttons again. Or course, a Factory Reset will also restore to the original out-of-the-box setting.

     

    When HOTEL mode is ON, these are the following changes that occur.

     

    • Alarm can only be set for a single day.
    • Alarm will ONLY work as a buzzer.
    • A Room Number can be set.
    • A Max Alarm Volume can be set.
    • Bluetooth cannot auto-reconnect.
  • To turn off the Horizon 2, Press the 'DAB/FM' button until no radio is playing.
    This works in the order (from standby/off): DAB / FM / Off.

    In Bluetooth mode, if the phone or tablet is disconnected, or nothing is played for 10 minutes, the Horizon 2 will go into standby mode automatically (not changeable).
  • To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.
  • Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND. 
    Please check out this video to assist you further!
     
    https://www.youtube.com/watch?v=LA80RmBrbYg
  • These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.
  • HDMI Output

    Both Enchant 800 and Enchant 1300 support these:
    • HDMI 2.0b compliance
    • HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • CEC features (Scroll to see support)

    HDMI Input

    Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:
    • HDMI 2.0b.
    • HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • 4K Pass-through.

    CEC Support

    CEC support only available through your HDMI connection and we are always using standard protocol for our products.
    We support these:
    • System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
    • ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
      • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
    • System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.
    Both models
    Bigger model is the Enchant 1300 and smaller model is the Enchant 800.
  • The Citation Amp works with Chromecast built-in (audio only), and also works with Hey Google products. For example, you can use voice commands to tell your other Google speakers to play music on Citation Amp.
  • As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

  • For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
    To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

    For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.
  • Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.
  • To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Focus 500/700 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.
  • If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:
    https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    Below you can see step by step images of the update process.


    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

  • The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience. 
  • To reset the JBL Charge 5, Charge Essential or Charge Essential 2: 

    Volume+ & Play/Pause Long press for 2 seconds while the speaker is ON

    Please note: If the Charge 5 was previously paired with any phones/tablets, please remove the speaker from your list of paired Bluetooth devices. Now it has been restored to its factory settings, it will automatically enter into pairing mode the first time you power it on.
  • To perform a factory reset:
    First, remove the ClearCall from the list of paired devices in the phone or tablet's Bluetooth settings.
    Then, press and hold the Bluetooth & Volume - buttons for more than 4 seconds to reset the ClearCall to factory settings.
  • To reset the device to its factory settings: 
    Power on the speaker. While on, press and hold the power button down for 15-20 seconds until the speaker turns off.

    Now that the speaker has been reset, make sure to remove it from your BT settings if it was once paired to other devices as the BT memory has been reset as well. Once you turn the speaker on again, it should automatically enter into pairing mode with a flashing LED. It should pop up on your discoverable devices under your BT settings and connect within a few seconds. 
  • In order to adjust your EQ settings you must follow these instructions:   In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step. QUantum ONE.png
    In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference. Quantum-one_2
  • To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.
  • To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
  • If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.
  • Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.
  • The Endurance headphones do not support Apt X or AAC audio codecs.
  • Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.
  • ENCHANT SUB

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.51.11.75.00

    Release Date: January 20th, 2025

    Release Media: OTA (over the air) Automatic Update through HK One App

     

    What’s New

    1. Improved software performance


  • ENCHANT 900

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.50.65.90.00

    Release Date: January 20th, 2025

    Release Media: OTA (over the air) Automatic Update through HK One App

     

    What’s New

    1. Increase EQ to 7 bands
    2. Improved software performance
  • ENCHANT 1100

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.50.65.90.00

    Release Date: January 20th, 2025

    Release Media: OTA (over the air) Automatic Update through HK One App

     

    What’s New

    1. Increase EQ to 7 bands
    2. Improved software performance


  • Demo mode

    1. Press the Play and Boost button at the same time for 5 seconds.
    2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
      1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
    Demo mode
  • The ear pads can be removed and washed.
    To remove the ear pads, rotate them anti-clockwise to unlock (see image below).

    The ear pads must be hand washed only, do not machine wash - the water temperature used should be in the range specified below. Then wait for the ear pads to fully dry.

    Once fully dry, align the holes on the inside of the ear pads (highlighted with orange circles in the image below) with the clips on the headphones (located where the red arrows are pointing in the image below), now rotate the ear pad clockwise to lock the ear pads to the headphones again.

    UA-Ear-Pad-Cleaning.png
  • To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.
  • The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5. 
  • If your DSP Tuning Software is not responding properly or is crashing, it is likely because the proper USB driver has not yet been installed.  There is an easy fix for this, and it does not require you to uninstall anything.

     
    1. If the tuning software is open, close it.
    2. Go back to your software install files and double-click on “USB Driver”.

    NOTE: Make sure to allow it to make changes to your computer if your anti-virus software requests it.

    1. After the driver is installed, reopen the software.  Your problem should be resolved.
  • Yes, a phone with GPS capabilities is needed so that the Vi Fitness app can start and stop workouts, track biometrics, measure and store data, track features like elevation and location, and play music during training. We support iOS (9+) and Android OS (Lollipop +) devices however we recommend having the latest OS on any device for the best Vi experience.
  • Cables and other spare parts for EVEREST can be obtained from either the distributors or from authorized service centers. Please contact Harman Customer Support to get the necessary contact details.
  • Check out a list of games with surround sound: https://satsun.org/audio/
  • Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.
  • No. UA Train does not support AptX™ and AptX HD™ audio codecs.
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