How To

Support Overview / How To

How To

1867 results
  • How do I connect my UA BT headphones to a different device?
    To pair a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, “looking for device”. You should see UA BT Wireless pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”
  • How do I connect my TV to my boost TV?
    First connect your audio/video sources to your TV inputs. Then connect the provided optical or analog audio output from your TV to the Boost TV.
  • How Do I connect my T450BT via Bluetooth?
    In normal use, T450BT pairing mode is automatic. First time it is switched on, it goes into pairing mode at once, shown by the blue LED blinking. After first pairing, if the last used source is not on when the T450BT is switched on, it will wait about 10 seconds with the LED showing white light, then it will switch to pairing mode, with the LED turning blue, and blinking. If you want to start pairing mode manually, make sure that the headphones are switched off, then press and hold the on/off button for more than 5 seconds. The headphones will now switch on in pairing mode, shown by the blue LED blinking.
  • How do I connect my Reflect Response to my source device?
    Make sure the headphones are completely shut off and proceed to press and hold the power button for 4-6 seconds. You will see the LED indicator light flash red and blue when the headphones are in paring mode. Make sure that Bluetooth is enabled on your listening device and look for “JBL Reflect Response” in the Bluetooth device list. Select “JBL Reflect Response” to connect. After the headphones are connected with a listening divine you will not need to reconnect them, your device should automatically connect to the headphones when both items are on.
  • How do I connect my JBL LIVE headphones to my device via Bluetooth?
    To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible. 
  • How do I connect my headphone to Amazon Alexa on my device (iOS and Android)?

    -       Visit App store and download ‘Amazon Alexa’ App.

  • How do I connect my headphones to UA Record?
    To set up and enjoy all the features of your UA Sport Wireless Heart Rate, you’ll need to connect it to your phone using the UA Record™ mobile app. Select the UA Sync icon in the upper right hand corner of the dashboard. Tap on “UA Sport Wireless Heart Rate”. Follow the on-screen instructions to finish setup. Once connected, the headphones will live under My Apps and Devices. Here, you can access your headphones' settings to check your battery level, current heart rate, and help.
  • How do I connect my Harman Kardon Allure to my Wi-Fi?
    You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.
  • How do I connect JBL DRG to my smartphone and head unit both via Bluetooth?
    • Plug the JBL DRG into OBD II port in your vehicle first. • Start your engine (JBL DRG will enter low power mode when the engine is off) • Then press Bluetooth button on DRG for pairing and connection to your smartphone. • After connected, launch the “JBL DRG” app on your smartphone. • Press the settings button on the left top of the app to enter the settings page. If your head unit’s Bluetooth is in discoverable mode, please enable the “Inquiry Mode” on the settings page. If your head unit’s Bluetooth is in inquiry mode, please disable “Inquiry Mode” on the settings page. • Exit the settings page and select “Bluetooth” in “Connection Mode”, JBL DRG will start the connection with head unit.
  • How do I connect JBL DRG to my head unit via FM?
    • Make sure that JBL DRG is connected via Bluetooth with your smartphone and the JBL DRG” app has been launched. • Search a FM frequency band with your head unit. (an unrestricted frequency would be one that is not occupied by a radio station). • Select “FM” in “Connection Mode” on the JBL DRG App and key in the FM unrestricted frequency you have selected in the right window, JBL DRG will then transfer audio to your head unit and play through your vehicle’s audio system.
  • How do I clean my yurbuds?
    To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones, as shown in the Quick Start guide: Left bud between 3:00 and 4:00 position Right bud between 8:00 and 9:00 position
  • How do I clean my JBL Quantum 910 Wireless headset?
    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.
  • How do I clean my Earphones?
    We recommend cleaning the earphones with audio or electronic wipes.
  • How do I check which software version is in the headphone?
    The firmware version of the headphone will be displayed in the settings page of the app.
  • How do I check the software version of my SB35 SABRE?
    With the SB35 in standby, press and hold Volume plus and Volume Minus for more than three seconds. The software version is now shown on the front panel display, under the fabric grille. It is the first figure that is the software. More info is shown, but is not relevant for user.
  • How do I check my heart rate on the JBL Reflect Fit headphones?
    Go to your Bluetooth Settings to confirm that you are connected to both JBL Reflect Fit Audio and JBL Reflect Fit HRM. Once you are connected to the Reflect Fit HRM you will hear the audio voice prompt state, "Searching for Heart Rate"......"Calibrating" followed by a heart beat prompt. It will calibrate for 2-5 seconds followed by "Heart Rate Detected". If it cannot verify your heart rate, the audio voice prompt will advise you to adjust the ear piece. Once it has established your heart rate, you will be able to manually check your heart rate by pressing the heart button located on the RIGHT arm of the neck band.
  • How do I charge the Vi Personal Trainer?
    Plug in via USB charging port behind the cap on the RIGHT side of your neckband just below the volume controls. When the light is on, your neckband turns green. (Press the plus and minus on the volume control to get the battery status)
  • How do I charge the Under Armour Sport Wireless Heart Rate headphones?
    The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time to receive the 5 full hours of audio playback.
  • How do I charge the T110BT headphones?
    The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.
  • How do I change the volume on my Aura Studio 2?
    You can change the volume on the Harman Kardon Aura Studio 2 by either using the volume control ( indicated with the + and - ) on the front of the Aura Studio 2. Alternatively, when connected by Bluetooth from a mobile device, you can change the volume from the mobile device. There are 32 steps in the volume
  • How do I change the enhancers?
    To remove the enhancer, pinch the edge opposite of the sound tunnel between your thumb and forefinger and firmly pull up and off the ear bud. Replacement enhancers are specific to the left and right ear bud. An (L) or (R) and size indicator is located on the inside of the enhancer. When changing the enhancers, you must place the right enhancer on the right ear bud and the left enhancer on the left ear bud. Firmly grasp the earbud with one hand and align the sound tunnel of the enhancer with your other hand and stretch the enhancer up and over the top of the red earbud. Check the alignment of the sound tunnel to insure best sound performance. If sound is muffled or weak, check and rotate sound tunnel. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. - If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.
  • How do I answer calls on the JBL Soundgear?
    To answer and hang up calls, press the pause/play button located on the left arm of the Soundgear.
  • How do I adjust the volume on the UA Heart Rate Wireless?
    To increase the volume, quickly press the top button located on the inline microphone with several quick clicks. If you want to decrease the volume, quickly press the bottom button with several quick clicks until desired volume is achieved.
  • How do I activate voice command?
    Tap and hold the right earpiece for 4 seconds.
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Boombox?
    1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021
  • How do I activate subwoofer 2 in a 7.2 system on AVR 171S
    The two subwoofer outputs are parallel, meaning that when changing subwoofer settings in the setup menu, both outputs will be adjusted. Establish the 7.2 system simply by adding a second subwoofer to an existing 7.1 system, connecting it to sub output 2.
  • How do I activate SIRI/Google Now on the UA Sport Wireless Flex?
    Make sure the headphones are turned on and connected to your smart device. Press and hold the Microphone button located on the LEFT arm of the neckband. You should be able to activate Siri/Google within 3 seconds after pressing the Microphone button.
  • How does the UA Heart Rate headphones connect to a different device?
    If you want to pair and connect to a different device, make sure the headphones are turned off. Proceed to turn the headphones on by pressing and holding the power button for 3- 5 seconds until you hear the audible voice stating “power on” followed by “looking for device.” You will see the LED alternate between blue and red as it searches for your new device. Make sure your device is in search mode. Within seconds your headphone should appear as one of your discoverable devices. You will then hear the audible voice stating, “audio connected” followed by a blinking blue LED light located on the inline microphone indicating that it is now connected to a device.
  • How does the Play button work with AirPlay video streaming?

    After pressing the Play button, you must wait 3 seconds before you can press the Play button again when listening to videos over AirPlay.

  • How does the One touch playlist selection work on JBL Playlist?
    In our Quick Start Guide, there is a section under "One Touch Play Feature", where we explain how it works. We advise to take a look at it.
  • How does the LED light on the neckband of the UA Sport Wireless Flex work?
    Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.
  • How does the heart rate sensor work?
    Vi measures heart rate using an optical heart rate sensor in the left earbud. The sensor emits light in a specific wavelength to the tissue of the tragus in the ear, and the reflective light is captured by the receiver of the sensor, that is processed by a proprietary algorithm to capture the heart rate. If you need assistance getting an accurate and consistent heart rate, check out this tutorial video to find the correct fit.
  • How does the Bluetooth input work?
    BT sources are volume controlled by the Primary Volume control. BT volume relative to other sources must be adjusted either on the BT source or on the mixer’s input volume controls. Bluetooth does not occupy any of the other inputs.
  • How does ShareMe work?
    For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.
  • How does our system figure out which speaker you talked too?
    Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
    All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
    The speaker with the best microphone reception will respond with an answer.

    Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
    If all speakers are muted, all will be silent.
  • How does JBL QuantumSURROUND virtualization technology process my sound?
    JBL QuantumSURROUND takes up to 8 channels of audio, and recreates a multi-channel setup—including overhead channels—as measured inside one of JBL’s listening rooms. You’ll hear the multi-channel mix as if you’re right in the middle of the game.
  • How does it work?
    Each speaker, adaptor and phone/tablet connects to your home Wi-Fi network, just like any other Wi-Fi produce you own. You can then stream any music from your phone/tablet to any Omni speaker or Adapt over your home network
  • How does Harman Volume work on JBL Cinema Base?
    Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or off
  • How does Auto Turn Off work in BDS 270 and 570?
    With no signal, the BDS will turn itself off after the number of minutes you have previously set. When connected with optical cable to an external source, and with signal present, it will not turn off, even if the Auto Turn Off is on.
  • How does 4k video passthrough work with my AVR 161S or AVR 171S?
    You can send any 4k video signal into the HDMI inputs of your AVR, and it will be sent to your TV screen from the HDMI output, either in 4k or 1080p. Sometimes it may be necessary to switch off the TV set, then switch it on again, to activate a new "handshake" between the devices, in order to open for the 4k signal, if normal HD 1080p signal was the last signal used. Please note that not all 4k signals can be viewed. Many streamed videos from Youtube will work, as will any 4k material that you have recorded yourself, and many TV boxes will work also. However, HDCP 2.2 protected material will not be shown in 4k, but will be converted to full HD 1080p signals, because these AVRs do not support HDCP 2.2 digital copy protection. HDR is not supported.
  • How deep and for how long can I dive with my JBL Endurance DIVE?
    With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.
  • How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?
    The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.
  • How can the remote control for HK 3700 and HK 3770 be programmed to control other devices?
    Please refer to the owner's manual for AVR 151 or 151S. The procedure is explained there. The remote control contains a number of pre-programmed command sets that can be activated to control TV sets, disc players and other devices of various brands.
  • How can the K 915 wireless headset be paired to another transmitter, for instance if the original transmitter becomes defective?
    Here is the pairing procedure between a K915 headset and a new transmitter box: 1. Power off the headphone. 2. Power off the transmitter. 3. Press and hold the power button on the headphone until the “Signal” LED is flashing, and a beep sound can be heard. 4. Power on the transmitter. 5. After a short while the “Signal” LED will light constantly (stop flashing) and the pairing is complete.
  • How can the headphones be restored to factory default?
    Switch the headphone ON, then press both volume buttons (VOL + and VOL-) at the same time, and hold them for 5-6 seconds. The headphones are now reset to factory default.
  • How can I work with RGB lighting properly with JBL QuantumENGINE?
    Any changes you make on the Lighting page will be immediately reflected on your headset.
  • How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?
    If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.
  • How can I upgrade the speaker?
    By using Google Home app, and if a software is available then the app will notify you about the newest software available. Google Home app can be downloaded from Apple Play Store or Google Play Store.
  • How can I upgrade the software on my Go + Play BT/Wireless?
    If/When a software update becomes available for this product, our upgrade toolkit (HID) can be found on our website HarmanKardon.com. With this tool you are able to update the firmware version of your speaker.
  • How can I upgrade my Harman Kardon Allure speaker?
    The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.
  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?
    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.
  • How can I trigger the USB playback?

    USB playback is available in US version only. After the USB drive is inserted, press and hold the "Play/Pause" & "Vol +" buttons for 10 seconds to start USB playback. Please note that there are no pause/next track/previous track controls for USB playback.

  • How can I switch between Bluetooth and a 2.4GHz Wireless connection?
    When the earbuds are connected to the USB wireless dongle and Bluetooth connection at the same time, triple tab on the left earbud to switch between the two connections. You'll hear a tone after you triple tab the left earbud signaling the switching is in progress. If you receive an incoming call from your mobile device, you can double tap either earbud  and the earbuds will automatically switch over to that connection while answering the call.
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru and Ambient Aware) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.  
  • How can I set up my BDS 280S or BDS 580S to the WiFi?
    To choose a wireless network for your BDS system, please do the following. 1: Select Choose a network from the Setup Wi-Fi list. 2: Follow the instructions on the screen to select your wireless home network and enter your security password, if applicable.
  • How can I see which firmware version is installed on my Aura Studio 2?
    By pressing and holding the "Volume+" and "Bluetooth" button together for 5 seconds. A voice will say the version number.
  • How can i see when it has finished charging?
    The red charge light turns off when charging has finished.
  • How can I see that the device is fully charged?
    When the Xtreme is ON, the row of 5 diodes at the bottom of the front will light up in turn, with the top flashing LED showing how far charging has progressed. When full charge has been reached, all diodes light constantly. In some cases, the fifth diode keeps on blinking, but does not light up constantly, no matter how long charging continues. Sometimes it will show constant light after charging has been stopped. This is normal, caused by tolerances in the circuits, and is no cause for alarm. The battery is charged to the same level. If the Xtreme is OFF, no diodes will light when full charge has been reached.
  • How can I see that my T450BT is fully charged?
    The charging LED stops lighting white, and goes dark.
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