How To

Often, hum is caused by a ground loop. This is a problem that is sometimes created when connecting two or more electrical components together. Sometimes the problem does not lie in any one particular unit, but in how they're connected. If your subwoofer is connected to a different wall outlet than your system, try to move the subwoofer plug to the same outlet. This may require an extension cord just for the trial. If it works, you can permanently move the sub or use an extension cord. However, if the hum you are hearing is coming from inside the sub, or if it is constant even when nothing is connected to the inputs of the sub, there is something wrong with the sub and you should bring it in for service.

To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.

The system features an automatic mute function that becomes active after 10 seconds of no signal activity. Since the output level varies greatly between different genres and recording levels, it is highly recommended to set your source volume levels above 4, or preferably at mid-level, then controlling the listening level using the volume control provided in the speaker system.

The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

 
 

All InfinityLab power banks are < 100Wh, so there are no restrictions for taking them onto flights as hand luggage (also known as cabin baggage or carry-on luggage).
However, power banks are not allowed to be carried in your hold luggage (also known as checked luggage).

The InfinityLab power bank will not damage your device.
The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions. 

Infinity Warranty Information

The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

 

Warranty Period: Home Audio, Portables

One year (except non-powered speakers, which are covered for five years)

 

Warranty Period: Car Audio, Marine, Powersports

One year

The following Car Audio premier product lines come with a three year warranty:
Kappa
Kappa Perfect (except Harley Davidson model(s): One year)
Perfect
Beta

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the Infinity warranty?

Unless a different warranty period is stated in the Warranty Card provided with your Infinity product, Infinity warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from an Infinity authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Infinity product for specific details including what is not covered along with other terms and conditions.

 

During the warranty period, the product or components will be repaired or replaced at Infinity’s option, without charge for either parts or labor. Alternatively, Infinity may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.

 

Any warranty service or replacement that is performed will not extend the original warranty period.

 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
• Damage to, or deterioration of, any accessory or decorative surface
• Damage resulting from failure to follow instructions contained in the owner’s manual.
• Damage resulting from the performance of repairs by someone other than an authorized Infinity service center
• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:

 

1. Have your purchase receipt or order confirmation handy
2. Please visit our support section to fill out the warranty exchange form.

 

There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

The amplifier has a signal sensor on the high-level (speaker level) inputs, so it is not necessary to use a trigger cable when input is high-level, and connected to the high-level inputs. However, low-level input signals through the RCA-phone input sockets do not activate a signal sensor, so use of a trigger cable is MANDATORY for low-level input signal use.

The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.

Harman Kardon Invoke
Final Software Update release notes

Release date:  September 8, 2021

Software version	12.2314.0
Release media	Via USB software flash tool as provided by Harman Customer Service
What’s New: Fixed a pop noise sound when you play/pause the music. Fixed an issue where Bluetooth pairing is always available without pressing the Bluetooth button. Enable factory reset via the reset pinhole next to the microphone mute button. For example, use a paperclip, press and hold the button for 5 seconds to reset your Invoke speaker. Other minor bug fixes and improvements.

There are two ways to perform this update.

Option 1 (recommended): Do It Yourself Update
Estimated Time: 15-20 minutes
Cost: Free
Download Link: Harman Kardon INVOKE Driver & OTA2 (220meg)

 

1. Download the zip file from the link above.
2. Unzip/Extract the entire contents of the zip file.
3. Read through the instructions (OTA2.pdf) before performing the update to familiarize yourself with the procedure.
4. Process 1: Install the driver in your Windows 10 computer so that it can recognize and communicate with your INVOKE.
   1. NOTE: This is not possible on computers that use BitLocker or other corporate encryption tools. Use a personal computer that does not use advanced encryption.
5. Process 2: Install the update on your INVOKE via your Windows 10 computer.

OPTION 2: Factory Update
Estimated Time: 2-6 weeks
Cost: Shipping charges from your location to City Of Industry, California
Form Link: Sofware Update Request Form
 

1. Click on the link above.
2. Fill out the online form.
3. Select INVOKE in the Product field.
4. Type “Software Update Request” in the Description Of Issue/Problem field.
5. Click Submit.
6. Wait to receive an email within 48 hours with instructions for shipping back your unit.
7. Please note that you are responsible for carefully packing your INVOKE and all shipping charges.
8. Harman will update your product and send it back to you within 2-6 weeks.

Our A2DP profile only support SBC Codec for ESQUIRE 2.

This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 

This unit is fully dust-proof, and can withstand continuous immersion in water (up to 1.5 meters / 4.9ft for 30 minutes). 

We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.

With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contact

Yes, but only with power on the Adapt. When it senses a signal on the analog aux input, the input ring will light up green automatically, and the signal will become available from the line output, for transmission with cable to e.g. an amplifier. It is important to note that there will be a slight delay in the signal that comes out of the line output jack, even if it does not involve any wireless functions.

The speaker uses Bluetooth version 4.2 but does NOT support APT X.

If your device is capable of seeing AURA as an AirPlay unit, it will also be available as DLNA device, as AURA needs to be connected to your network for it to work as DLNA/AirPlay unit. Make sure your devices are on the same network.

Current AURA customers will be able to upgrade your speaker to support Spotify Connect. Simply use the HK Remote app, as it will be OTA update. Otherwise, contact our helpdesk for help.

It will not damage the battery that power supply is connected all the time.

Yes you can wash it if the fabric is dirty. But remember to close the USB cover.

Yes. This product has a rechargeable battery, handle for carrying and feet to stand.

The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.

Yes, in the Harman Kardon Remote APP, it is possible to change the AURA's Bluetooth name.

Yes, on your computer, enter the IP address of the receiver in the internet browser. In the page that opens, it is possible to change the name.

Yes, when the Esquire 2 is switched ON, it can charge a smartphone or tablet (or other USB-chargeable device that matches) through the special USB port. This function is available both when Esquire 2 is running on battery, and when connected to a charging port itself.

It is not possible to clean the clear dome of the AURA. The dome cannot be removed without damaging the product. The only solution if debris falls into the AURA is to try to shake it out through the bass tube. We cannot recommend using a vacuum cleaner to suck or blow through the bass tube.

The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.

No, it only supports one Bluetooth connection. Simply disconnect the paired phone/tablet from your Bluetooth device settings, then hold down the Bluetooth button for 3 seconds, and then you are able to pair with the new smartphone/tablet.

No, your USB device has to be formatted FAT32, which a smartphone device cannot be.

The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.

Yes, all functions on the HK remote that are meant to control the CD player will work. However, the ON/OFF function is not possible, but if CD is selected as source on the HK remote, pressing the PLAY button will switch the HD 3700 ON.

Yes, you can control the No. 585 over port 7701, providing the control is set for Ethernet in the menu. The commands are the same as RS232 and you connect to it by telnet on port 7701 of the IP Address of the unit. Note there is no echo of the command when you type and it answers with a copy of the command and OK if it accepted the command and EH? if it did not.

The SB20 supports these programmable IR codes for your TV remote: Volume+, Volume-, Mute and Power commands.

Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.

No, the noise cancelling function is always active when Bluetooth is on. If you want to listen to music without NC on, you must use the cabled audio connection.

Yes, charging and listening simultaneously is possible. With N90Q, charging takes place at all times when listening to digital audio from a USB socket.

No, in order to go through the setup procedure, it is necessary to activate the (OSD) On-Screen-Display, and this is not possible on the front panel buttons, you need the remote control. Only the remote control features the necessary OSD button.

Yes, the Harman Kardon SB20 features IR learning functionality. Please follow these steps:

1. Power on your Harman Kardon SB20.
2. Press and hold the SB20 surround button for 5 seconds. This will make the system enter IR learning mode. The power button will flash amber while in learning mode.
3. Now the SB20 can learn to respond to your TV remote control. These commands can be learned: To learn the SB 20 VOL+ command, press volume + on the SB 20 top panel, then press VOL+ on your TV remote control. The power button should blink amber, and the surround button will light up for 1 second. This will indicate that the process was successful. Repeat the procedure for volume-, mute and power on/off.
4. To exit the learning mode, press and hold the surround button for 5 seconds again. The power button light goes out.

Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.

Yes, press Volume + and Surround button at the same time for 5 seconds.

Yes, this can be done very easily by doing the following procedure: 1: Power on the Cinema Base. 2: Simultaneously press the “Surround” and “VOL –” buttons (at the same time). 3: The Cinema Base source LED button will light amber in color, for 1 second, then the power button LED light will go off and on. 4: Your Cinema Base is now reset.

Yes, by holding down Volume+ and surround button for more than 5 seconds will reset the SB20. The SB20 will automatically reboot itself, after it has been reset.

Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.

The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.

There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.

No, NC is always on when Bluetooth is on. However, it is possible to select NC on or off when listening via cable.

No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.

Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".

While this is indeed possible, no such cable is made by AKG, so only cables from third-party manufacturers may be considered. Please note that internal pin configuration must be identical to the original cable for such a cable to work with the headphones.

No, this is not possible. Even though the MMCX (micro-miniature coaxial) connectors seem identical, they are not the same dimensions.

Yes, two headsets can be used simultaneously with one transmitter.

No, we only have support for MHL compatible devices, which Chromecast do not support.

Our BDS system does supports WPS PIN, please do the following:

1. Select WPS PIN from the Setup Wi-Fi list. A PIN code is displayed on the screen.
2. Enter this same PIN on your wireless router’s internal web page to connect. See your router’s user manual for more details.

No, it is not recommended to connect only one input on our Dual Tweeter models. These models are built using Dual Voice Coil woofers and driving only one half of the motor structure is not healthy for the speaker and will shorten its life expectancy.

For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.