How To

Support Overview / How To

How To

1869 results
  • Information on different firmware versions on same products and models
    There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.
  • Inspire 500 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • Inspire 700 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • In the owner's manual, the trigger input is described as "optional". But without a trigger cable, it seems impossible to switch the amplifier on and off. How come?
    The amplifier has a signal sensor on the high-level (speaker level) inputs, so it is not necessary to use a trigger cable when input is high-level, and connected to the high-level inputs. However, low-level input signals through the RCA-phone input sockets do not activate a signal sensor, so use of a trigger cable is MANDATORY for low-level input signal use.
  • In the speaker setup menu, I can select HKTS 60, but my speaker system is HKTS 65. What do I do?
    The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.
  • INVOKE: Final Software Update & Release Notes
    Harman Kardon Invoke
    Final Software Update release notes

    Release date:  September 8, 2021
    Software version12.2314.0
    Release mediaVia USB software flash tool as provided by Harman Customer Service
    What’s New:
    1. Fixed a pop noise sound when you play/pause the music.
    2. Fixed an issue where Bluetooth pairing is always available without pressing the Bluetooth button.
    3. Enable factory reset via the reset pinhole next to the microphone mute button. For example, use a paperclip, press and hold the button for 5 seconds to reset your Invoke speaker.
    4. Other minor bug fixes and improvements.


    There are two ways to perform this update.

    Option 1 (recommended): Do It Yourself Update
    Estimated Time: 15-20 minutes
    Cost: Free
    Download Link: Harman Kardon INVOKE Driver & OTA2 (220meg)

     
    1. Download the zip file from the link above.
    2. Unzip/Extract the entire contents of the zip file.
    3. Read through the instructions (OTA2.pdf) before performing the update to familiarize yourself with the procedure.
    4. Process 1: Install the driver in your Windows 10 computer so that it can recognize and communicate with your INVOKE.
      1. NOTE: This is not possible on computers that use BitLocker or other corporate encryption tools. Use a personal computer that does not use advanced encryption.
    5. Process 2: Install the update on your INVOKE via your Windows 10 computer.


    OPTION 2: Factory Update
    Estimated Time: 2-6 weeks
    Cost: Shipping charges from your location to City Of Industry, California
    Form Link: Sofware Update Request Form
     
    1. Click on the link above.
    2. Fill out the online form.
    3. Select INVOKE in the Product field.
    4. Type “Software Update Request” in the Description Of Issue/Problem field.
    5. Click Submit.
    6. Wait to receive an email within 48 hours with instructions for shipping back your unit.
    7. Please note that you are responsible for carefully packing your INVOKE and all shipping charges.
    8. Harman will update your product and send it back to you within 2-6 weeks.
  • Invoke FAQ
  • In your specification sheet for ESQUIRE2. It says that is has A2DP profile, which codec is supported?
    Our A2DP profile only support SBC Codec for ESQUIRE 2.
  • IP67 Information
    This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 
  • IP68 Information
    This unit is fully dust-proof, and can withstand continuous immersion in water (up to 1.5 meters / 4.9ft for 30 minutes). 
  • I received an email telling me that my Personalized order had been cancelled due to an image violation. Why did this happen?
    We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.
  • I received my InfinityLab power bank, but it could not be charged
    With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contact
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