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Microphone Cleaning (handheld mics)
Microphone Cleaning (handheld mics)

There are two very important reasons to keep your microphone clean.
1. Hygiene/Germs, especially when a mic is used by multiple people, can unknowingly be spread.
2. Dried spit, dust, dirt and debris can build up in the screen and sponge, negatively affecting the microphones’ ability to accurately pick up and reproduce the voice or instrument.
To clean the microphone…
1. Remove/Unscrew the grille from the microphone, turning counter-clockwise.
1. Remove the foam from the inside of the grille.
1. Wash the foam with warm water and dish soap.
2. Clean the grille with any household non-abrasive disinfectant/cleaner.
3. Thoroughly dry both the grille and the foam.
4. Insert the foam into the grill.
5. Screw the grille back onto the microphone, turning clockwise.
NOTE: For quality purposes, it is recommended that the screen of the microphone be cleaned once per month when used on a regular basis. For hygienic purposes, when used by multiple people, cleaning is recommended more often, possibly even nightly.
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Microphone Information

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

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Microphone Pairing and Behavior

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec.

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds.

If one of the wireless mics is not working, we recommend the following:

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound

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Microphone Placement

Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS

Tour Pro+ TWS

Tour One

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Microphone Sound or Distortion Issues

Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

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Microphone use while using Wired Aux Connection

While using the Wired Aux Connection, the microphone will be switched off.

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Multi-Point Connection Support

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection.
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)

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Multiroom features

You can create a multi-room setup using Chromecast built-in™ or Airplay, linking to other speakers with the same feature including the Harman Kardon Citation Series.

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My Aura does not go into standby when it is connected to wifi. Is this an error?

The Aura only goes from sleep mode to stand-by mode if you either press Power Off, or leave the Aura inactive for 30 minutes with no wifi connection established. Please note that the power light dims when Aura enters sleep mode, but extinguishes completely in stand-by mode. Please note that in both Sleep and Standby modes, Bluetooth remains active, and Aura will wake up if BT transmission is received.

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My AURA Studio is connected to my PC, but no sounds are coming out, how come?

To use the speaker as PC speaker, please make sure your PC supports our Bluetooth specifications and specifically A2DP Codec for Stereo Audio streaming

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My Authentics L8/L16 can not connect to Wi-Fi network. How come?

If you are experience connectivity problems with Wi-Fi connection, please try to reset all Wi-Fi settings. This can be done by pressing power button for 10 seconds, the power button will quickly flash to indicate it has been reset. After you have reset all Wi-Fi settings, please shutdown the device and pull out the power cable from the wall socket. Put back in the power cable into the wall socket and try do the Wi-Fi setup again.

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My AVR/BDS/HK shows the word "Protection" in the display window, and will not work. What can I do to find out if it is defective, or if there are other problems?

There are five possible reasons for the receiver shutting down. 1. There is a problem internally with the receiver. 2. There is a problem with one or more of your speakers. 3. There is a problem with one or more of your speaker wires. 4. There is a problem with the speaker wiring done on your system. 5. The unit is overheating. No ventilation. First, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT. If you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you. However, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit. On the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.

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