The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.

 

It should be possible to resolve the issue by doing the following:

• Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
• If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button. 

As with all in-ear headphones, our range of True Wireless Stereo headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. Remember to clean the charging points on the headphones and inside the charging case.

If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). This should remove the wax and resolve the volume/balance issues.

 

The Facts about your data and how Google uses them.

To improve their services:
Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.
Data allows Google Assistant and their services to be more efficient and faster.
Google Assistant learns over time to provide better and more personalized feedback.
Yes, Google services are protected by one of the world’s most advanced security infrastructures. Conversations within your LINK BAR is encrypted by default.

Your Search history:
Your search history on the LINK BAR will appear in your Google account's search history. Also, if you give the LINK BAR permission, it may access your data saved in other Google services such as Calendar and Gmail to answer questions you ask.

Conversations and questions:
Any conversation or search history is stored in the cloud via your Google account and saved until you choose to delete it in the Google Home app. The LINK BAR does not keep or store any data locally.

We hope that your concern about the Privacy data is answered.

 

The LINK BAR is always ON, and you can ask the LINK BAR questions whether your TV is ON or OFF.
You can easily play music as well, there are no limits!

XTREME 3
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V0.2.1.6
Version (iOS):  V5.6.6
Version (Android):  V5.6.6
Release Date:  August 2, 2022
Release Media:  OTA (over the air) via JBL Portable App


What’s New

1. Fixed audio drop with iOS 15.1 or later in PartyBoost mode
2. Fixed the PartyBoost connection issue
3. Other bug fixes and performance improvements

 All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

Please note: JBL QuantumENGINE is only available on PC.
 

No, it is not possible to link them together. They are standalone Bluetooth speakers.

Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again. 

Follow our steps below to try fixing the issue and reconnecting your device again.

1. Open your Google Home app .
2. In the top right corner of the home screen, tap Devices  to see your available devices. 
3. Scroll to find the Citation device card. 
4. Tap SET UP and complete the setup steps.
5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.

Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.
 

Wireless Network connection failed

If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:

1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
2. Reset your Citation device.
   1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
   2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
3. Try to set it up again via your Google Home app

The JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any PartyBox model ** through the use of a dongle connected to the Mic input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (only available on some PartyBox models). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.

*This includes the PartyBox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled PartyBox On-The-Go microphone can only be connected to the PartyBox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other PartyBox models or portable speakers other than the PartyBox On-The-Go that it came bundled with. Only one standard, bundled PartyBox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.

PartyBox Model	Mic Arrangement	Ports Used	MAX
** Encore	1 Wireless (pre-paired, included) OR 2 Wireless (sold separately, second microphone needs to be manually paired as described in Owner's Manual)	N/A - Wireless (pre-paired, no Wired Microphone port)	2
100/110/Encore Essential	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
200	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
300	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
120/310/310 MC*/320/710/Ultimate	1 Wired AND 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port AND Mic/Guitar Port	3
1000	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
On-The-Go/On-The-Go Essential	1 Wired AND 1 Wireless (pre-paired, included) OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port AND N/A - Wireless (pre-paired) OR Mic Port (pre-paired microphone will not work simultaneously when dongle used)	2 OR 2

* Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).

Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.

No, it will not change the TruNote autocalibration results. TruNote equalizes the acoustics of the headphones to the specific fit to your head As is the case with any supplemental equalization setting, it will change how the audio sounds to the user

There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.

Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.

Yes, they are backward compatible with your existing Omni speakers.

When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.

The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.

Yes, if no audio is present and no buttons are pressed, DUET will go into standby after approx. 10 minutes.

For InfinityLab orders with a value of more than 25 euros, no shipping charges apply. Even returns are free. It's all on us.

For InfinityLab orders with a value of less than 25 euro, a 5 euro shipping charge applies. If however you return your full InfinityLab order for a refund within 30 days of purchase, we will refund you the 5 euro shipping charge.

Happy shopping!

No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.

Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System

Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.

Yes, when casting music to your JBL Playlist, your speaker is connected to Google Cloud, which will turn your smart device into a remote control, rather than streaming music directly to the Playlist. You can easily do other things with your phone while using Chromecast, such as gaming, texting, make calls, watch Youtube etc. This will not interrupt the music that you are casting.

Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.

It will not upmix 7.1 as powered by the proprietary algorithm for the advanced surround sound. JBL uses binaural synthesis to use 1 virtual source per channel which leads to better precision.

Only if you have pressed the button on the remote or Boost TV itself.

This speaker will go to standby mode after 10 minutes inactivity. It turn on when you start playing to it again.

In the ANC on mode, we take advantage of advanced signal processing to finely tune, and personalize the audio performance. In passive and in ANC off mode, that signal processing is not running, so you may hear a difference in audio performance

To minimize e-waster, we consciously choose not to include a USB-C PD Adaptor in our speaker packaging.

You can purchase the dedicated 15-60W JBL USB-C PD adaptor on jbl.com or any other retail stores. Simply connect the USB-C PD Adaptor with your speaker and enjoy the guaranteed performance JBL promised.

To minimize e-waste, we consciously choose not to include a charging cable in our packaging.

You can use any standard USB-C cable to charge your JBL product as well as a power adapter compliant with the USB-C standard.

Past product already have standardized USB-C cables, which can be reused for new products.

General Answer: When an input is set to SSP mode the No.585 acts as a simple amplifier. In other words, the volume control in the No. 585 is disabled and the gain of its preamp is set to 1, so the No. 585 functions as if the signal source were connected directly to its power amplifier channels. However, under typical listening conditions, a preamp is almost always operated with a gain of significantly less than 1. In fact, for the preamp in the No. 585 to operate at a gain of 1 requires its volume to be set between 66 and 67, which is likely much higher than anyone sets their volume control for ordinary listening. This high effective volume setting in the No. 585 is necessary so that the volume control in the connected AVR/AVP can be used effectively. But if that AVR/AVP is noisy, or if the audio system is set up in an area susceptible to electromagnetic noise, the noise will be reproduced through the No.585. This will be most evident when there is no audio playing through the system but is usually imperceptible when audio is present. In the SSP mode the No.585 system does not introduce noise, but simply amplifies whatever is present on that input. For the best performance care must be taken with the volume level of the source, and it is recommended to always use the balanced inputs (XLR connectors - see owner’s manual for details) for any inputs you plan to set to SSP mode. Technical Explanation: In the past, the differing number of channels in each component made integration between two-channel and multichannel components difficult. Sending multichannel processor output signals to a stereo Preamplifier distorts calibrated processor output levels. Multichannel processor volume controls adjust the relative volume level of all channels in unison. However, stereo Preamplifier volume controls adjust the relative volume level of just the front left and right channels, leaving the center, surround, and subwoofer channels unaffected. To avoid these problems when the No.585 is connected with an associated surround-sound processor, the SSP mode allows selected input sources to pass through the No.585 without interference. When SSP mode is activated the No.585 volume control is deactivated to prevent the No.585 from distorting channel balance. As a result, the processor controls the relative volume level of all channels while maintaining its calibrated output levels. To connect the No.585 with a surround-sound processor (see illustration in owner’s manual): 1. Make sure the No.585 and all associated components are powered off and disconnected from electrical outlets. 2. Connect the output connectors on the surround-sound source component to the input connectors on the surround-sound processor. For example, if the source component is a Blu-ray disc player, connect it to the appropriate input connectors on the surround-sound processor. 3. Connect the front left and right output connectors on the processor to the desired input connectors on the No.585. For best performance, use balanced connections whenever possible. 4. Connect the center, surround, and subwoofer output connectors on the processor to the appropriate input connectors on the power amplifier(s). 5. Connect the No.585’s speaker outputs to the system’s front left and right (main) speakers. To activate the SSP mode for a selected input: CAUTION: Before activating the SSP mode for any input, set the associated surround sound processor volume control to a reasonable level to prevent sending dangerous signal levels to the associated loudspeakers. 1. Activate the Setup menu by pressing the Setup button. 2. Select Input Setup, and press Enter. 3. Select the input you wish to configure for SSP use, and press Enter. 4. Select SSP, and press Enter. 5. Set the SSP parameter to On. 6. Press the Setup button four times to step backward through the menu hierarchy and exit the Setup menu.